Last Updated: November 2026
Introduction
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations processing personal data of individuals in the European Union. Even though Deft-roam operates primarily in Australia, we are committed to upholding GDPR standards for all our users globally.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have explicitly agreed to our processing of your data for specific purposes
- Contract Performance: Processing is necessary to fulfill our service obligations to you
- Legitimate Interest: Processing serves our legitimate business interests while respecting your rights
- Legal Obligation: Processing is required to comply with applicable laws
Your GDPR Rights
Right to Access
You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw your consent.
Right to Restrict Processing
You can request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You may object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects you.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] with the subject line "GDPR Request." We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months.
When submitting a request, please provide:
- Your full name and email address
- A clear description of the right you wish to exercise
- Any relevant details to help us locate your information
We may need to verify your identity before processing your request to ensure the security of your personal data.
Data Protection Officer
For questions specifically related to data protection and GDPR compliance, you may contact our data protection representative at [email protected].
International Data Transfers
When we transfer personal data from the EU to countries outside the European Economic Area, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Other legally approved transfer mechanisms
Data Breach Notification
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, where feasible.
Children's Data
We do not knowingly process personal data of children under 16 years of age without parental consent. If we become aware that we have collected such data without appropriate consent, we will delete it promptly.
Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods include:
- Customer account data: 7 years from last activity
- Transaction records: 7 years as required by law
- Marketing communications: Until consent is withdrawn
- Website analytics: 26 months
Complaint to Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal data violates the GDPR. While we would appreciate the opportunity to address your concerns directly, you may contact:
- Your local EU data protection authority
- The Australian Information Commissioner (for Australian residents)
Updates to This Policy
We may update this GDPR compliance statement periodically. Any changes will be posted on this page with an updated revision date.
Contact Information
For any GDPR-related inquiries or to exercise your rights, contact us at:
Email: [email protected]
Address: Level 12, 348 Edward Street, Brisbane QLD 4000, Australia